The Communications Team is responsible for media relations on behalf of the Trust and manages all internal and external communications. Promotion of the services we offer for the local community is a priority for the team. We work with journalists in print, TV, radio and online to promote all the positive developments at the hospital and to ensure the public get the right information.
We want to ensure you have access to all the information you want and need to make choices about your health care. We lead on the website and the patient information we provide to our patients.
What services are provided?
- Media and external communications
- All internal communications for staff, patients and visitors
- Maintenance of the Trust website
- Monitoring and responding to social media on the corporate Trust accounts
- Production of Making Waves, our quarterly staff magazine, and other corporate publications
- Support for opening ceremonies and official visits
- Department of Health queries such as MP questions
- Remarkable People Awards
- Graphic design services
- Patient information.
During office hours (Monday to Friday, 9:00 - 17:00) all media enquiries should be directed to the communications team on 01493 452269.
For non-urgent enquiries, please e-mail firstname.lastname@example.org and this will be dealt with the following working day.
For assistance out of hours, please contact Switchboard 01493 452452 and ask for the Executive on call.
Patient condition checks should be referred to the communications team during office hours on 01493 452269.
The full name, address and postcode of the patients must be provided to the communications team in order for a condition check to be carried out.
No information about a patient will be given to any agency without the full consent, which the communications team will seek to acquire from the patient, relative or guardian. No patient information can be disclosed without the full and proper consent.
Filming, photography and radio interview requests
Proposals for filming, taking of photographs or interviewing for radio, either for patients or staff, must be referred to the communications team during office hours on 01493 452269.
Proposals to film or photograph internal or external parts of any of buildings should also be referred to the communications team during office hours.
Dealing with patient complaints through the media
In the event of a media inquiry regarding a patient complaint, we do have to check the individual or their next of kin is happy for us to talk to the media. This can take time, but legally, we have to confirm the patient is willing to have information about their care shared publicly.
Should a major incident occur, the hospital has a contingency plan that includes arrangements for the media. A press centre will be established at the hospital and you will be given regular updates on the situation and the opportunity for interviews.
The latest Care Quality Commission (CQC) report for the James Paget University Hospitals (JPUH) highlights the significant improvements made to ensure that patients and their families feel informed and involved with their care.15 October 2014
Excitement is building at the James Paget University Hospitals (JPUH) ahead of the Remarkable People Awards this Friday 17 October, when the winners will be announced at a spectacular ceremony.
Over 220 nominations were received from patients, staff, relatives and carers for 11 categories; including Ward of the Year, Apprentice of the Year, Volunteer of the Year and the Sir James Paget Award for Innovation.
The awards are in recognition of staff that really make a difference, for both individual and team achievements and highlighting the part each person plays in the patient journey. The work they do really does make a difference to the patients, relatives and carers.
There are 10 awards categories this year and the nominees are as follows:
- Ward of the Year: Short Stay Medical Unit, Day Care Unit, Children’s & Young Person’s Ward (Ward 10)
- Department of the Year: CT/MRI Scanning, Logistics (including transport and waste management), Sandra Chapman Centre (Oncology)
- Team of the Year: Day Care Unit, Portering team, Theatre 7
- Employee of the Year: Donna Carrier, Rebecca Crossley, Suzanne Shand, Rosemary Thompson
- Volunteer of the Year: Basil Rollason, Linda Clemmit, Ken Clulow
- Apprentice of the Year: Aaron Kiddell, Poppy Smith, Hannah Bailey, Abby Greaves
- Non-Clinical individual of the Year: Myra Saunders, Sue Barnes, Catherine Stimpson
- Clinical individual of the Year: Claire Gibbs, Dr Amma Oppong-Odiseng, Rebecca Preston
- Sir James Paget Award for Innovation: Claire Gibbs, Ben Burton, Philip Weihser & Dr Josip Stosic
- Governor’s award for the Outstanding Service: To be announced at the dinner.
The eagerly awaited awards ceremony will take place at Zest, Potters Leisure Resort, and will include a three course meal, the awards ceremony and entertainment.
Chairman, David Wright said “This event allows us the opportunity to show our appreciation for our staff and to showcase their excellent work. We have been overwhelmed with the response from staff, patients, relatives and carers, who have taken the time to nominate those people that have made a difference to them and we are very grateful for their support.”15 October 2014
Young patients and staff at the James Paget University Hospitals (JPUH) have been getting involved with a range of fun activities to celebrate National Play in Hospital Week.14 October 2014
Head of Communications & Trust Secretary: Ann Filby
Communications & Social Media Officer: Stephanie McKenna
Graphic Designer: Carole Reeve