The James Paget University Hospitals (JPUH) has received an overall rating of Good for quality of care from the Care Quality Commission (CQC) following an inspection in August.
The CQC is the independent regulator of health and social care services in England. It carries out regular inspections of hospitals and other care providers, to ensure they are meeting fundamental standards of quality and safety.
A team of 39 CQC inspectors visited wards, departments and units across the hospital and the Newberry Clinic, Gorleston, between 11-13 August, as part of their national inspection programme.
The CQC inspected eight clinical areas and asked the following five questions:
• Are they safe?
• Are they effective?
• Are they caring?
• Are they responsive to people's needs?
• Are they well-led?
Today, the CQC released its report, which shows that the overall quality of care provided by the JPUH is rated as “Good.”
In relation to the five questions, inspectors rated the care provided by the JPUH as “Good” regarding whether services were effective, caring, responsive and well-led.
In their report, the CQC noted that the “staff were exceptionally caring and that they went the extra mile for their patients.”
Trust Chief Executive Christine Allen said: “The outcome of the report is a testament to the teamwork and dedication shown every day by our staff. I am incredibly proud of everyone who has worked so hard to help us achieve an overall rating of Good.
“High quality patient care is emphasised throughout this report – and was noted in all the main areas visited by the inspectors.
“Another consistent theme picked up by inspectors was staff’s openness. The report reflects our Trust values of putting patients first, aiming to get it right, recognising that everybody counts and doing everything openly and honestly.”
“The CQC inspection and report provides us with a useful benchmark with which we can measure our service as a whole – and our progress towards achieving our vision of being a well-led organisation delivering compassionate and safe patient care through an engaged and motivated workforce.
“I believe the report demonstrates that we have made good progress and highlights areas where we have strengths.
“It also shows us where improvements are needed and we are already taking action to strengthen those areas, so that we can further improve the quality of service we offer our patients.
“We can demonstrate a culture of continuous improvement over the last two years, which we will continue with the support of our staff and stakeholders.”
Among the key findings in the report were:
• All staff were caring and compassionate. They treated patients, relatives and carers with respect and dignity.
• Clinical areas were visibly clean and inspectors saw mostly good infection control practices.
• The emergency department made excellent use of technology and pathways, including for stroke, to effectively manage the care of patients.
• The vast majority of staff felt supported in their work.
Inspectors reported seeing several areas of outstanding practice including:
• Evidence of a well-led accident and emergency department and the Emergency Assessment and Discharge Unit (EADU). This evidence contributed to the Commission’s decision to rate the hospital’s leadership for Urgent and Emergency Care as ‘outstanding.’
• Care of patients requiring thrombolysis in the emergency department, with trained consultants and telemedicine access to a consultant neurologist.
• Patient pathways for GP referrals that resulted in 97% of GP referrals not requiring services of the emergency department.
• Spinal injuries nursing and state of the art equipment for patients with spinal cord injury, which was described as excellent.
Inspectors also noted areas where improvements are required, including a rating of “Requires Improvement” regarding whether services were safe. They said that the Trust must:
• Ensure that all equipment is checked at a frequency in line with trust policy including, but not limited to, emergency resuscitation equipment.
• Ensure that all patient records are up to date and reflective of patient’s needs.
• Enhance some of our processes relating to end of life care.
Already, work is underway to address all of these findings.
Watch the ITV Anglia News bulletin here, broadcast on 12 November 2015.