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Adult safeguarding

Adult safeguarding

This information may be of assistance if you think someone may be vulnerable or is being abused. It explains how to spot adult abuse, what you can do if you are being abused or you suspect somebody else is, and what the James Paget University Hospitals NHS Foundation Trust does to prevent it happening.

We recognise that the abuse of adults is a reality. We don't believe that this is acceptable and are committed to confronting and eliminating adult abuse whenever it comes to our notice and involves people to whom we provide services.

We ensure that our staff are trained to be alert in detecting signs or symptoms of adult abuse.

  • it is everyone's responsibility to report abuse, if known to be occurring
  • it is every adult's right to live free from abuse in accordance with the principles of respect, dignity, autonomy, privacy and equality

Our Safeguarding Adults team works in partnership with other local statutory bodies, ensuring that appropriate policies, procedures, and practices are in place and implemented.


Questions and answers

  • A vulnerable adult can be any person, male or female, over the age of 18 who may not be able to protect themselves due to:

    • a physical or sensory disability, or
    • a  learning difficulty, or
    • a  mental health problem. 
  • Abuse is a “violation of an individual’s human or civil rights by any other person or persons”.

    Types of Abuse 

    • Physical e.g. hitting, shaking, pushing,
    • Sexual e.g. any sexual contact that has not been consented to
    • Psychological e.g. humiliation, intimidation, verbal abuse, threat of harm
    • Financial e.g. denying a person access to their possessions, stealing money
    • Neglect e.g. ignoring or withholding medical or basic care needs
    • Discriminatory e.g. abusive actions relating to age, sex, race, religion or ability
    • Domestic any of the above types of abuse occurring within the family or home
    • Professional e.g. misuse of power, abuse of trust by professionals, poor care practice
    • Institutional e.g. a collective failure of an organisation to provide an appropriate and professional service.

    Any of these forms of abuse can be either deliberate or the result of ignorance, or lack of training, knowledge or understanding. Often if a person is being abused in one way they are also being abused in other ways.

    • Family member, friend or neighbour
    • Volunteer, Health or Social Care worker
    • Staff in care homes, nursing homes, sheltered accommodation, or day care facilities
    • Anyone who has contact with a vulnerable adult 
  • Abuse can happen in many different settings:

    • someone's own home
    • in a care home
    • in a hospital
    • in a day centre
    • in a public place 
  • If you are being abused, or think someone you know may be at risk of abuse, it is important that you tell someone. 

  • Your concerns will be taken seriously and people are available to provide advice and support, and will take action to make sure everyone is safe.

    You can also ask to talk to any member of staff within the hospital, who will be able to assist you in finding the right organisation to discuss your concerns with. 

If you or someone you know is suffering from abuse dial 101 to speak to the police.

Always phone 999 in an emergency.

For general advice, or if you are unsure who to call in the hospital, please contact: Julia Hunt, Safeguarding Vulnerable Adults Trust Lead on 01493 452774 or 453669.

If you are being abused or you suspect that someone you know may be the victim of abuse contact:

Norfolk patient – 0344 800 8020

Suffolk  patient - Customer First Freephone on 0808 800 4005

Alternatively, visit Suffolk Safeguarding Adults Board.

Safeguarding Vul Adults