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How volunteers help us with their time and their fundraising  

Voluntary Services (Volunteers)

The Voluntary Services Co-ordinator enables suitably trained hospital volunteers to help in a variety of ways throughout the hospital, placing them where they are most needed and suited. This involves help in wards/clinics and offices.  "Meet and greet volunteers" on the main reception desk help patients to find their way to various destinations within the hospital.

The Trust greatly values the work of its volunteers and each year many give up their free time on a regular basis to help patients throughout the James Paget University Hospital. The hospital volunteers are organised by the Voluntary Services Coordinator.


Volunteering at the James Paget Hospital

As a volunteer you could help in a variety of ways throughout the hospital, deployed where you are most needed and suited.


Who are our Volunteers?

Many of our volunteers are retired, either members of the public, members of staff or former patients, people wanting a career change or a break, or people with part-time work. We welcome all suitable volunteers; but for legal and insurance reasons, it is important that all volunteers' names (even if they are family of members of staff) are entered onto the Register of Volunteers.  This is kept by the Volunteer Team Co-ordinator and the Co-ordinator will ensure that volunteers are suitably trained and can work safely throughout the Trust.  Many young people who are considering applying to study medicine, nursing, other professions allied to medicine or support services may find spending time undertaking voluntary work at the Trust will help them decide on a future career.


Example of Tasks and Duties

  • Escorting outpatients to various departments/clinics
  • Running errands and acting as a messenger service
  • Assisting with general ward records, routine administration and ward information services including simple clerical procedures
  • Providing reception, messenger and general services in out-patients departments
  • Meeting patients, reading appointment cards and talking/directing to clinics/wards
  • Talking with patients/relatives/visitors and helping on wards with simple tasks (not nursing)
  • Clerical assistance in emergencies (simple)
  • Assisting visitors who are disabled, frail, elderly
  • Escorting patients from the wards to the hairdressing salon and back again
  • Daily delivery of records to wards/clinics/departments
  • Collecting refreshments for patients and others
  • Collecting wheelchairs for visitors
  • Telephone enquiries to assist ward clerks
  • Issuing hearing aid batteries
  • Delivering cards/mail to patients on wards
  • Preparing patients' notes, packs, x-ray cards
  • Collecting and delivering medical records to wards and clinics
  • Cut rolls of paper for examination beds in accident and emergency and physiotherapy departments
  • Mealtime Assistance Volunteers
  • Any other duties of a similar nature as and when required in any department. 


Your questions answered about volunteering?

I don't have any particular skills, could I be part of the team?
Of course - everyone has something to offer.

How many hours would I have to work?
As few or as many as you wish to offer.  We are grateful for whatever time you can give.  Volunteers typically offer one, two or even three half days per week.

What sort of people become hospital volunteers?

Men and women of all ages from 18 to 70 years of age. Provided that they are in good general health volunteers may continue beyond their 70th birthday.  It is important to note that volunteers over the age of 70 are not insured for personal injury by the Trust.


Can I claim my expenses?

Yes.  Volunteers may reclaim travelling expenses and are entitled to a free drink in the morning and afternoon.  If they work for 4 hours or more during a day, they are entitled to a subsidy towards their mid-day meal.  Maxiumum mileage allowance per return journey is 24 miles. 


Volunteering and Benefits
If you are unemployed and claiming benefits you should not lose these, but you must notify the Benefits Office that you are doing voluntary work. State that you can attend interviews at one-day's notice, are available for paid work, and are not receiving any payment other than travelling expenses.

If you are claiming long-term sickness benefit ask permission from the Benefits Office before starting voluntary work. If you are receiving any benefit, it is wise to contact the Benefits Office for up to date advice. Doing voluntary work can affect your entitlement to some benefits.


Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975
Volunteers helping in the National Health Service are required to declare any convictions that may for other purposes be spent under the Rehabilitation of Offenders Act 1974.


Police Checks
A Criminal Records Bureau police check is carried out free of charge before volunteers join us. It will also be necessary for any volunteer in a department that involves children or other vulnerable groups to have an enhanced CRB police check. 


You will be required to undertake a Volunteer Induction Day - this is basic induction training and provides a general guide as to the scope and limitations of the role and information about the Hospital.

How do I apply?
For a copy of the Volunteer Application Form, please click here or email  A confidential health declaration which allows our occupational health department to check your fitness for the voluntary position that you will be undertaking will be sent to you to complete.  All employees/volunteers have to be screened in this way.  Once references have been taken up and received back. A CRB disclosure Application has to be completed.  Once the checks are all complete we will invite you in for an informal chat and discuss voluntary positions that are available.    


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Lowestoft Road, Gorleston, Great Yarmouth, Norfolk, NR31 6LA
Tel: 01493 452452