Who we are
Board of Directors
Mark Friend - Chair
Appointed as Chair of Board of Directors from 1 October 2023
Mark has been a Non-Executive Director at community and mental health provider North East London NHS Foundation Trust since 2015, where he was appointed as Senior Independent Director in 2018 and has chaired the Finance and Investment Committee since 2020.
Mark’s background is in media, strategy and digital, working for the BBC since 1997, most recently as Controller of Digital Services, BBC Radio & Education from 2007 to 2019. He is also currently Non-Executive Director and Chair of the Audit Committee at the Provide Community Interest Company, a Trustee of the Artis Foundation since 2018, and a Trustee of the National Centre for Circus Arts since 2022.
Joanne Segasby - Chief Executive
Appointed as Chief Executive from 25 April 2022
A registered nurse, Jo has worked in the NHS for over 25 years, carrying out clinical work in Accident and Emergency and Critical Care, at Ipswich, Addenbrooke's and the Norfolk & Norwich University Hospitals. She has held managerial roles in Cancer Services, as General Manager in Women and Children’s Services and was Operational Director for Surgery at the Norfolk & Norwich University Hospital from 2014. Jo joined the James Paget team in October 2018 as Associate Chief Operating Officer and was Acting Chief Operating Officer from 1 April 2019. She became Chief Operating Officer from 1 July 2019 and secured the role of Chief Executive in spring 2022.
Responsibilities: Accounting Officer
Jonathan Barber - Deputy Chief Executive
Appointed as Director of Strategy & Transformation February 2018; permanent role from 1 March 2019. Appointed as Deputy Chief Executive 1 March 2023.
Jon has worked at the hospital since 2014, initially as a joint appointment with the Great Yarmouth and Waveney CCG.
Jon previously held senior management roles in both local and central government and holds an MBA in public sector management.
Jonathan has held a number of other non-executive positions.
Responsibilities: Strategic planning, internal transformation and quality improvement; Trust lead for Norfolk and Waveney Partnership working.
Mark Flynn - Director of Strategic Projects (non-voting)
Appointed as an Executive Director April 2014
Mark has worked at the hospital since 2007 inititally as Deputy Director of Finance and then as Director of Finance from 2014 until 31 March 2021.
Mark was appointed as Director of Strategic Projects in April 2021, reflecting the projects in the hospital and his strategic estates leadership across the Norfolk and Waveney system. He previously held senior finance roles within the social housing sector, with over 25 years finance experience gained in both the public and private sectors. Mark is a Fellow Chartered Certificated Accountant (FCCA) and is also a member of the Association of Accounting Technicians (MAAT).
Responsibilities: Lead for Information Technology & Security and Senior Information Risk Owner (SIRO), Estates and Facilities; Health & Safety, and the new hospital programme.
Paul Morris – Chief Nurse
Appointed April 2020
Paul is a registered nurse who has worked in the NHS for more than 20 years. He has worked in several organisations across both Suffolk and Norfolk including Acute Trusts and Public Health England. The majority of Paul’s nursing practice has been in emergency medicine, in a variety of roles from Registered Nurse to Lead Nurse and then Senior Matron.
Responsibilities: Lead for Nursing, Midwifery and Allied Health Professions; Joint Executive with Medical Director for Clinical Practice; Patient Safety and Experience, Clinical Governance, Safeguarding Lead; Nurse/Midwifery Revalidation; End of Life; Learning Disabilities; Dementia; Non-medical education. Director of Infection Prevention and Control.
Vivek Chitre – Chief Medical Officer
Appointed August 2022. Previously Deputy Medical Director.
Vivek has been a Consultant Surgeon at the James Paget University Hospital since 2004, specialising in upper gastrointestinal and laparoscopic surgery. He held several management positions along the way, including Clinical Lead and Clinical Director. He is an assessor of the MRCS surgical examinations, and Patron of the Norwich Undergraduate Surgical Society.
Responsibilities: Responsible Officer for medical and dental practitioners, medical revalidation, education and training, Caldicott Guardian, Information Governance, Mortality, Cancer, Medicines Management, Clinical Audit & Effectiveness, Research, Radiation, and (jointly with Chief Nurse) Clinical Practice.
Ed Taylor - Chief Finance Officer
Appointed April 2021
Ed started working at the James Paget in 2000, initially as a Management Accountant. After taking several roles within the Finance team, Ed became Deputy Director of Finance in 2014, and then Associate Director of Finance in July 2019, taking responsibility as Executive Lead for Digital. As a graduate from the University of East Anglia, Ed’s early career prior to joining the NHS was in private practice working with small business accounts and audit, during which time he also qualified as a member of the Association of Chartered Certificated Accountants. Ed has now joined the Board as a voting member.
Responsibilities: Finance; Contracting; Procurement; Commercial Strategy; and Counter Fraud.
Charlotte Dillaway – Chief Operating Officer
Appointed as Chief Operating Officer 28 May 2024
Charlotte has extensive experience working in both professional services and within the NHS holding the Director of Strategy and Planning role within the South East Essex Clinical Commissioning Groups between 2018-2019, and in Director roles at the Southend site of Mid and South Essex NHS Foundation Trust from 2019 to 2022.
Most recently Charlotte has held the joint role of Director of Delivery and Partnerships at Provide Community, a health and care community interest company, and Essex Partnership University NHS Foundation Trust .
Charlotte is a Fellow of the Chartered Institute of Public Finance and Accountancy (FCPFA)
Responsibilities: Operational delivery and performance, Hospital Management Board; Emergency Preparedness and Business Continuity; Decontamination; Performance management framework; Informatics; Health Records
Sarah Goldie – Director of People and Culture (non-voting)
Appointed as Interim Director October 2021, permanent role from December 2021
Sarah is a Chartered Fellow of the Chartered Institute of Personnel and Development. She has more than 20 years’ experience as a Human Resources (HR) professional in the NHS. Prior to joining the James Paget Hospital in 2021, she spent twelve years leading HR and organisational development at a mental health trust.
Sarah’s role is to implement our People and Culture Strategy. The strategy aims to ensure that our organisation has a compassionate, supportive and inclusive culture, which not only makes it an attractive place to work but enables staff to deliver the highest standards of care.
Responsibilities: Recruitment, retention, staff engagement, staff wellbeing, equality, diversity and inclusion, employee relations, business partnering, leadership development, organisational development, Electronic Staff Record, e-rostering, temporary staffing.
Trust Secretary
Charlie Helps - Head of Corporate Affairs/Trust Secretary - non voting
Appointed June 2022.
Responsibilities: Trust Secretary: Board of Directors, Council of Governors, Trust membership; Trust’s corporate office, compliance and constitutional issues; Conflicts of Interest and Hospitality policy; Fit and Proper Person requirement implementation; Freedom of Information Act.
Non Executive Directors
Non Executive Directors are appointed by the Council of Governors for a three year term of office.
Stephen Javes - Non-Executive Director
Appointed by the Council of Governors for his first three year term of office from 1 January 2019 until 31 December 2021. Reappointed for a second three year term from 1 January 2022 to 31 December 2024. Appointed as Interim Chair of the Trust 1 May 2023 to 30 September 2023.
Stephen was Chief Executive of the Orwell Housing Group for 27 years until September 2018, setting strategy, policy and the tone of the business. His oversight sought to ensure that solutions were found to care for people in an ever more challenging world and with an ageing population. Stephen brings a range of skills and a wealth of experience into this Non Executive role having served on many private and public Boards, and is the current Chair of the Lowestoft Places Board.
Responsibilities: Chairs the Board's Audit Committee, NED lead for Security management including counter fraud, and Emergency Preparedness, Resilience and Response (EPRR).
Caitlin Notley - Non Executive Director
Professor Caitlin Notley was appointed as a non-executive director in October 2022 in a link role with the Norwich Medical School, University of East Anglia.
Caitlin leads the Addiction Research Group, producing high quality multidisciplinary research evidence to impact people who are affected by addiction, emphasising responsiveness to social, cultural and pressing health needs amongst disadvantaged groups.
Caitlin currently leads research projects funded by The National Institute for Health Research, Cancer Research UK and the Medical Research Council. She is also Director of the Citizen's Academy - coordinating patient and public involvement across medicine and health teaching and research.
Responsibilities: Lead NED for the 'Freedom To Speak Up' initiative, and member of the Board's People & Culture and Patient Safety and Quality Committees.
John Hennessey - Non Executive Director
Appointed by the Council of Governors in January 2021 for a three-year term of office.
John grew up in Minnesota in the USA before moving to the UK in 1990. He worked for business consultancy Deloitte before joining the NHS in 1993. He was an NHS Finance Director for 24 years, working at several London-based organisations including Great Ormond Street Hospital. His last NHS post was at the Norfolk and Norwich University Hospital where he was Chief Financial Officer from 2018-20 as well as the Norfolk and Waveney STP Finance Director.
Responsibilities: Chairs Board's Strategic Projects Committee
Susanne Lindqvist - Non Executive Director
Professor Susanne Lindqvist was appointed non-executive director in February 2023, in a link role with the Faculty of Medicine and Health Sciences (FMH) at the University of East Anglia (UEA).
Susanne is Associate Dean for Learning and Teaching Quality at the FMH, UEA. In this role, she works closely with Teaching Directors and staff in the School of Medicine and the School of Health Sciences to achieve teaching excellence and help implement the UEA and FMH strategies that aim to optimise students’ and staffs' experience.
Susanne is Director for the Centre for Interprofessional Practice and leads the development and delivery of a range of educational interventions, locally, nationally, and internationally, with the ultimate purpose of improving interprofessional collaborative practice. She is a practicing coach, supporting academic and clinical leaders unlock their potential.
Sally Collier - Non Executive Director
Sally joined the Trust as a Non Executive Director in July 2023. She has had an extensive career in the Civil Service, most recently as Head of Place for the Civil Service Cabinet Office in the East of England.
Sally was the first Chief Executive of the Crown Commercial Service between 2014 and 2016, and worked as the Chief Regulator and Chief Executive of Ofqual, a non-ministerial department reporting to Parliament, between 2016 and 2020.
Dr Sarah Whiteman - Non Executive Director
Sarah joined the Trust as a Non Executive Director in October 2023.
Dr Sarah Whiteman is a GP by background and currently works as the Chief Medical Director for the Bedfordshire, Luton and Milton Keynes Integrated Care Board.
She has had a portfolio career that has encompassed work with the General Medical Council, Health Education England and the States of Jersey as their Primary Care Medical Director. In addition she has been a Trustee of Willen Hospice in Milton Keynes and the Jersey Alzheimers Association.
Her James Paget role includes participation in Patient Safety & Quality and People & Culture Committees.
Fit and Proper Person Requirement
The report of the Mid Staffordshire NHS Foundation Trust Public Inquiry recommended that a statutory "fit and proper persons" requirement be imposed on health service bodies (in relation to their Directors).
This is part of the recruitment process for all new Board members, with an annual review undertaken, reporting to the July meeting of the Board of Directors held in public. All Board members are regarded as fit and proper.