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Frequently Asked Questions

Attending hospital

  • In most circumstances, referral is made by your GP or other health professional. For further information on how to gain a referral within a particular department or service, please use our A-Z index.

    For a more detailed explanation of the referral process, please visit the NHS Choices website.

    You have the right to choose which hospital or clinic you are referred to by your GP as long as it is suitable for your treatment. This can be booked by your GP whilst at the surgery, or online using the appointment request letter you are given. For more information, visit the NHS e-Referral website.

  • Yes, food is available for patients of the JPUH. The Trust’s meals are produced on site by a team of qualified chefs using locally sourced ingredients whenever possible. Patient menus are prepared in consultation with the Trust’s dietetic department so we can ensure they are nutritionally balanced, provide a choice and cover the dietary needs of our patients.

    Please note, the patient menu is not available for outpatients at the Trust. Food is available from the Marks and Spencer Cafe in our front foyer.

    To find out more about catering and food facilities at our Trust, click here.

Visiting hospital

  • To find visiting hours for a specific ward, please click here.

  • If you look after a vulnerable person and would like to continue to do so while they are in hospital, we are happy for you to visit them more flexibly in response to their individual needs.

    Please speak with a member of staff to discuss what visiting times you think would work best for you.

    You can read more on our visiting hours and carers information pages. 


  • Charges for parking are as follows:

    • 30 minutes FREE
    • Up to 2 hours - £3.00
    • 2 to 3 hours - £3.50
    • 3 to 4 hours - £4.50
    • Over 4 hours and up to 24 hours - £6.50 

    For further information, please visit the Parking section of our website.

  • Visitors can purchase food from the Marks & Spencer Cafe, situated in the main hospital foyer, and our Aubergine Restaurant, situated on the first floor of the main hospital building. Please follow the purple Aubergine signs - the restaurant is off the North side corridor. 

    For further details on shops & facilities please click here.

    Vending machines are also available in the hospital foyer, opposite the entrance to Marks and Spencer, and in Aubergine Restaurant. These are available 24/7 with more substantial snacks available from the vending machines in Aubergine.

Transport and getting here