Frequently Asked Questions

In most circumstances, referral is made by your GP or other health professional. For further information on how to gain a referral within a particular department or service, please use our A-Z index.

For a more detailed explanation of the referral process, please visit the NHS Choices website.

You have the right to choose which hospital or clinic you are referred to by your GP as long as it is suitable for your treatment. This can be booked by your GP whilst at the surgery, or online using the appointment request letter you are given. For more information, visit the NHS e-Referral website.

Yes, food is available for patients of the JPUH. The Trust’s meals are produced on site by a team of qualified chefs using locally sourced ingredients whenever possible. Patient menus are prepared in consultation with the Trust’s dietetic department so we can ensure they are nutritionally balanced, provide a choice and cover the dietary needs of our patients.

Please note, the patient menu is not available for outpatients at the Trust. Food is available from the Marks and Spencer Cafe in our front foyer.

To find out more about catering and food facilities at our Trust, click here.

To find visiting hours for a specific ward, please click here.

If you look after a vulnerable person and would like to continue to do so while they are in hospital, we are happy for you to visit them more flexibly in response to their individual needs.

Please speak with a member of staff to discuss what visiting times you think would work best for you.

You can read more on our visiting hours and carers information pages. 

Charges for parking are as follows:

• 30 minutes FREE
• Up to 2 hours - £3.00
• 2 to 3 hours - £3.50
• 3 to 4 hours - £4.50
• Over 4 hours and up to 24 hours - £6.50 

For further information, please visit the Parking section of our website.

Visitors can purchase food from the Marks & Spencer Cafe, situated in the main hospital foyer, and our Aubergine Restaurant, situated on the first floor of the main hospital building. Please follow the purple Aubergine signs - the restaurant is off the North side corridor. 

For further details on shops & facilities please click here.

Vending machines are also available in the hospital foyer, opposite the entrance to Marks and Spencer, and in Aubergine Restaurant. These are available 24/7 with more substantial snacks available from the vending machines in Aubergine.

For details on how to find us, click here.

Non emergency patient transport can be provided to patients' who have a physical or mental disability or a genuine reason why they are unable to travel by public transport or private car.

For examples and to find out how to book, click here.

If you are receiving Income Support or Family Income Credit you may be able to get help with your travelling expenses to and from the hospital. The Patients' Travel Office situated in the main entrance foyer of the hospital will be able to advise you.

For information on getting to and from hospital, including details on taxi and bus services, please click here.

The Trust conforms to agreed standards of care which are externally assessed and benchmarked by a number of outside organisations which include the Care Quality Commission and NHS Improvement.

Please click the links below:

• NHS England and NHS Improvement
• CQC

We welcome your feedback, which helps the hospital to develop the right services for the people of Great Yarmouth and Waveney. To find out how to contact us, visit the Patient Advice & Liaison Service page.

To locate a phone number for a department or service, please click here.

To contact a consultant through a medical secretary, please click here.

You may also find our ward directory here useful

If you can’t find what you’re looking for, contact our main switchboard on 01493 452452.

All of our current vacancies are listed on the NHS Jobs portal.

They can also be found on our website via our 'Work for Us' page - simply click on the vacancies link to view and apply.

To find out more about working for the Trust, or for further details on Apprenticeships and work experience, please click here.

At the James Paget University Hospitals NHS Foundation Trust we have a Charitable Fund which we use to do that little bit more to make the care of our patients and the lives of our staff in the hospital that much better. 

To find out how to support our Charitable Fund, please click here.

If you can’t find the information you are looking for, please contact the Switchboard on 01493 452452 who will be happy to help you.

If your query relates specifically to the website, please contact a member of the Communications team.

For other useful key contact details, please visit the ‘Contact us’ section of the website.