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News and information

News and information


During the coronavirus/ COVID-19 pandemic we recognise that you may need some help and support.

Many organisations have provided additional resources for you to use and some of these are listed below. You may also wish to see our local and national support pages for links to other organisations who may be able to assist. 

Cancer Research UK Covid19 support -

Macmillan Covid19 support – and 

Support line 0808 808 00 00

Macmillan have an online self-management programme called iHope. This is a six-week programme, and it is recommended you commit a minimum of two hours per week, at a time to suit you, when you have access to the internet via smartphone, tablet or PC.


Big C has two new additional services to help support those affected by cancer living in isolation.

They are providing support packs that include home comfort items along with advice and signposting to Big C services, such as their free telephone helpline (0800 092 7640 - Mon-Fri 9am-5pm) and their Online Centre (

Alongside this, they have also launched a 'Live Chat' facility on their website (, so that service users can access support they need online. This will be available from 11am-3pm Monday to Friday.

Services normally offered at Big C centres, now operating via telephone/video:

• Free 0800 support line - 0800 092 7640 - access to telephone support from Nurses, Specialist Nurses, and Support and Information Officers. Video calls can be arranged if requested.
• Telephone 1:1 counselling, regardless of service user's location
• Telephone welfare rights advice (in partnership with the Citizens Advice Bureau), regardless of service user's location
• Zoom hosted Big C facilitated support groups, launching 5th May

On the Big C website :

• Live chat facility (11-3pm Monday to Fridays)
• Information on Virtual Centre -
• Wellbeing and exercise virtual centre videos (via Facebook)
• Healthy eating recipes (via Facebook)
• Virtual centre self-help Reiki demonstrations
• Weekly blogs on subjects such as palliative care, advance care planning, physical activity at home and mental wellbeing

Outreach Services:

• In collaboration with local foodbanks, Big C can refer patients and deliver food parcels to people living with cancer who are in financial difficulties due to post COVID-19 effects
• Deliver welfare packages for the most vulnerable of those affected by cancer – over 300 packs delivered to date. (Big C launched an Amazon wish list following lockdown to appeal for donations to incorporate into the welfare packs).
• Can provide emergency shopping and pharmacy deliveries on request


Cancer patients can also access online support by joining 'Can-cervive' a local cancer support group, which has a private Facebook page. You will be asked two security questions before a member of the Admin team is able to add you to the group.

'Home but not alone' Suffolk community resilience app launched -


Coronavirus information for people affected by breast cancer

Breast Cancer Now is committed to supporting patients during these difficult times. 
They have created online information for patients who may be unsure about what coronavirus means for them and whether they have an increased risk. This has been developed by the One Cancer Voice group of charities to ensure consistent messaging on coronavirus and cancer. 
Breast Cancer Now have taken the difficult decision to suspend their face-to-face service events for people affected by breast cancer at least until the end of April 2020, however you can still access their free Helpline and online Forum support services.