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Visiting hours

One of the blue sign boards, with white text, directing visitors to the wards and clinics at our hospital

If you are coming into our hospital we're continuing to ask you to wear a surgical mask in wards and other inpatient areas to help protect our patients and staff.

Our A&E department remains open for patients requiring urgent care, but please remember that people should not visit the hospital if they have the symptoms of COVID-19.

Information about the current visiting arrangements at the James Paget University Hospital are available here.

From Tuesday 14 June 2022 the wearing of face masks for staff, patients and visitors will no longer be mandatory except when entering in-patient areas – including our wards - or where signage indicates you need to, for example in our Sandra Chapman Centre.

There is no longer a requirement to wear masks in corridors and non-clinical areas unless by personal choice or it has been risk assessed as necessary

We would still recommend maintaining a distance from others out of courtesy, but there is no official social distancing required. Please avoid overcrowding.

Rates of Covid in the community have not gone away. They are reduced but there are still reports of peaks and troughs. The decision to wear masks in all inpatient areas will be reviewed regularly.

Other initiatives, including video calls and our Letters to Loved Ones service, remain in place. To find out more please visit


Gifts such as flowers and balloons are attractive but can prevent staff maintaining a clean and safe environment.  We would be grateful if gifts of this nature are not bought to the ward.

Please ask your relatives/carers not to visit if they have a bug or infection, such as sickness, diarrhoea, colds or flu. Help us protect you and your fellow patients. For more information on Infection Control please click here.

Protected meal times

Protected mealtimes are specific times in the day when all non-urgent activities stop, so that patients may eat their meals without interruption or distraction.

During these times, visiting is restricted to visitors and carers who are actively assisting patients with their meals.

Protected mealtimes are:

Breakfast 7:30 – 8:30

Lunch 11:50 – 14:00

Supper 17:00 – 18:30


Family carers flexible visiting times

If you look after a vulnerable person and would like to continue to do so while they are in hospital, we are happy for you to visit them more flexibly in response to their individual needs.

A vulnerable person may be a child or they may be older, they may have a physical difficulty or mental health issue, they may have a learning disability or be affected by dementia.

Contact a member of staff to discuss what visiting times you think would work best for you.

Family Carer Lead - 01493 453028 /  07880 429372.

Family Carer Lead for the Louise Hamilton Centre - 01493 453100

Dementia Liaison Nurse - 01493 453731

Learning Disability Lead - 01493 453732

Palliative Care Team - 01493 452804