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Paget's People Awards 2023

Paget's People Awards 2023

'Volunteer of the Year' winner 2023 - Lisa Hutchinson

Paget's People Awards 2022

Paget's People Awards 2022

'Volunteer of the Year' winner 2022 - Casey Shepheard

Remarkable People Awards 2019

Remarkable People Awards 2019

'Volunteer of the Year' winner 2019 - Pat Carter

Remarkable People Awards 2018

Remarkable People Awards 2018

'Volunteer of the Year' winner 2018 - our Dementia Befrienders

Remarkable People Awards 2017

Remarkable People Awards 2017

'Volunteer of the Year' winner 2017 - Racheal Crane

Remarkable People Awards 2016

Remarkable People Awards 2016

'Volunteer of the Year' winner 2016 - Avril Dyball from the Play Team

Remarkable People Awards 2015

Remarkable People Awards 2015

'Volunteer of the Year' winner 2015 - Dusty Miller


The Trust has a large number of trained hospital volunteers who help in a variety of ways throughout the hospital, and they are placed where they are most needed and suited. This involves help in wards/clinics and offices, and 'Meet and greet volunteers' on the main reception desk to help patients and visitors to find their way to various destinations within the hospital.

The Trust greatly values the work of its volunteers and each year many give up their free time on a regular basis to help patients throughout the James Paget University Hospital. 


Who are our Volunteers?

Many of our volunteers are retired, either members of the public, members of staff or former patients, people wanting a career change or a break, or people with part-time work. Young people who are considering applying to study medicine, nursing and other professions allied to healthcare may find that spending time undertaking voluntary work at the Trust will help them decide on a future career.  Our support services also have volunteer opportunities for those that are interested in this field.


Example of Tasks and Duties

  • Escorting outpatients to various departments/clinics
  • Running errands and acting as a messenger service
  • Assisting with general ward records, routine administration and ward information services including simple clerical procedures
  • Providing reception, messenger and general services in out-patients departments
  • Meeting patients, reading appointment cards and taking/directing to clinics/wards
  • Talking with patients/relatives/visitors and helping on wards with simple tasks (not nursing)
  • Clerical assistance in emergencies
  • Assisting visitors who are disabled, frail or elderly
  • Escorting patients from the wards to the hairdressing salon and back again
  • Daily delivery of records to wards/ clinics/ departments
  • Collecting refreshments for patients and others
  • Collecting wheelchairs for visitors
  • Telephone enquiries to assist ward clerks
  • Issuing hearing aid batteries
  • Delivering cards/mail to patients on wards
  • Preparing patients' notes, packs, x-ray cards
  • Collecting and delivering medical records to wards and clinics
  • Cut rolls of paper for examination beds in accident and emergency and physiotherapy departments
  • Mealtime Assistance Volunteers
  • Any other duties of a similar nature as and when required in any department

We now have an exciting new role of Volunteer Driver - with a fully insured car, uniform and fuel provided - with our Volunteer Driver and Settle at Home service.

Driving could involve tasks such as transporting equipment to enable a discharge, transporting medications and transporting patients following a discharge.

Settle at Home volunteers are also required and in this role you will help some of our patients who may require assistance into their home. Tasks could include unpacking bags, making a cup of tea and making sure the house is warm.

To find out more about these new volunteer roles please contact our Volunteer Driver/Settle at Home Service Coordinator Victoria Allen - email or telephone 01493 453683.


If you wish to discuss any aspect of the volunteer role in more detail, please contact:

Volunteer Coordinator John Gilligan on 01493 453546 or email

 Please be aware that volunteering and work experience are two different things:

· Volunteering is a long term commitment (a commitment of a minimum four hours a week for at least six months).
· Work experience is a short term (usually one week) placement of shadowing and observing.


Frequently asked questions

  • Of course - everyone has something to offer.

  • Typically volunteers offer one, two or even three half days a week. In order to process any application, we usually ask for a minimum commitment of six months.

  • All sorts of people, of all ages from 18 to 70. Provided that they are in good general health many volunteers continue beyond their 70th birthday, with some in their 80s still regularly volunteering. 

  • Yes. Volunteers may reclaim travelling expenses and are entitled to a free drink in the morning and afternoon.  If they work for six hours or more during a day, they are entitled to a subsidy towards their mid-day meal.  Maximum mileage allowance per return journey is 24 miles. 

  • If you are unemployed and claiming benefits you should not lose these, but you must notify the Benefits Office that you are doing voluntary work, state that you can attend interviews at one-day's notice, are available for paid work, and are not receiving any payment other than travelling expenses.

    If you are claiming long-term sickness benefit ask permission from the Benefits Office before starting voluntary work. If you are receiving any benefit, it is wise to contact the Benefits Office for up to date advice. Doing voluntary work can affect your entitlement to some benefits.

  • Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975

    Volunteers helping in the National Health Service are required to declare any convictions that may for other purposes be spent under the Rehabilitation of Offenders Act 1974.

    Police Checks
    A Disclosure and Barring check is carried out free of charge before volunteers join us. 

    We will require two references to process your application.

  • You will be required to undertake a Volunteer Induction Day - this is basic induction training and provides a general guide as to the scope and limitations of the role and information about the Hospital. Thereafter, you will need to attend mandatory training updates.

  • For details of how to apply please email