The Communications Team is responsible for media relations on behalf of the Trust and manages all internal and external communications. Promotion of the services we offer for the local community is a priority for the team. We work with journalists in print, TV, radio and online to promote all the positive developments at the hospital and to ensure the public get the right, accurate information.
We want to ensure you have access to everything that you want and need to make choices about your health care. We lead on the website and the patient information we provide to our patients.
What services are provided by the team?
- Media and external communications
- All internal communications for staff including maintenance of the intranet
- Communications for patients and visitors
- Maintenance of the Trust website - with support from staff throughout the hospital on the content
- Monitoring and responding to social media on the corporate Trust accounts
- Production of Making Waves, our quarterly staff magazine, and other corporate publications
- Support for opening ceremonies, official visits and major Trust events
- Department of Health queries such as MP and parliamentary questions
- Remarkable People Awards
- Graphic design services
- Patient information.
During office hours (Monday to Friday, 8.30 - 17:00) all media enquiries should be directed to the communications team on 01493 452269.
For non-urgent enquiries, please e-mail firstname.lastname@example.org and this will be dealt with the following working day.
For assistance out of hours, please contact Switchboard 01493 452452 and ask for the Director on call.
Patient condition checks should be referred to the communications team during office hours on 01493 452269.
The full name, address and postcode of the patient must be provided to the communications team in order for a condition check to be carried out.
No information about a patient will be given to any agency without full consent, which the communications team will seek to acquire from the patient, relative or guardian.
No patient information can be disclosed without the full and proper consent.
Filming, photography and radio interview requests
Proposals for filming, taking of photographs or interviews for radio/TV, either for patients or staff, must be referred to the communications team during office hours on 01493 452269.
Proposals to film or photograph internal or external parts of any of our buildings should also be referred to the communications team during office hours.
Dealing with patient complaints through the media
In the event of a media inquiry regarding a patient complaint, we do have to check the individual or their next of kin is happy for us to talk to the media. This can take time, but legally, we have to confirm the patient is willing to have information about their care shared publicly. However, it is unlikely that we will go into significant detail on individual cases.
Should a major incident occur, the hospital has a contingency plan that includes arrangements for the media. A press centre will be established at the hospital and you will be given regular updates on the situation and the opportunity for interviews.