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Update - IT system issues at James Paget Hospital

15 May 2017

Staff have been working throughout the weekend to restore our IT systems. Established back up plans are continuing to ensure we effectively support safe patient care. Members of staff arriving for work this morning will be assisting our clinical teams so patient care delays can be limited.

Most surgery and outpatient appointments are going ahead as normal. Patients have been informed, where possible, if their operation or outpatient appointment has been postponed.

Chief Operating Officer Graham Wilde said I would like to thank all our staff and partners who have been working together to resolve this situation. A large number of IT systems were brought back on line over the weekend with more being rolled out today as we get back to normal working. I am very proud of our staff for what they have done in giving up their weekend to focus on our patients and making sure our manual systems are as effective as possible. We apologise for the disruption that has been caused.

So the message for patients at this this time is - for any appointments they may have this week is please come to your appointment unless you hear from us. I would also reiterate that A&E continues to deal with emergencies but if you are unwell, and it isn't serious, NHS111 and pharmacies are available. Those attending A&E with more minor illnesses are likely to be waiting considerably longer whilst we are using manual systems.

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