What would you like to see as our Quality Priorities for the year ahead?
Each year we ask our service users and local community what they would like us to focus on when it comes to improving the quality of the services we provide, and if you have a view you are invited to complete a short survey here; https://www.surveymonkey.co.uk/r/QualityQuestionnaireJan2020
Ensuring the delivery of a quality service to patients, carers and the public is at the heart of what we do. Each year we publish a Quality Report - a stand-alone document forming part of the Trust’s annual report and accounts that is presented at our public Annual Members’ Meeting in September.
In line with the Department of Health guidance, there are many elements we have to include within the Quality Report. The priorities we set must link to the three domains of quality set out in the national document ‘High Quality Care for All’ as follows:
(1) Patient Safety (how we keep our patients free from harm such as falls and pressure ulcers);
(2) Clinical Effectiveness (the standards of care we provide for our patients); and
(3) Patient Experience (what the process of receiving care feels like for the patient, their family and carers).
We would like to gain your views in order to inform those decisions and have now opened our annual survey, available both electronically via the link above and in paper form from our hospital.
If you, or someone you know, would like a paper copy of the survey these can be obtained from our front reception desk and some outpatient areas of our hospital. Copies of the survey are also available in languages including Portuguese, Polish, Lithuanian, Russian and Romanian on request – please contact our Patient Advice and Liaison Service (PALS) team by telephoning Great Yarmouth 453240 or emailing PALS@jpaget.nhs.uk if you would like one of these. All paper copies should be returned to PALS at the address below or can be left in feedback boxes on the front reception or in outpatient departments.
Responses should be received no later than Friday 21 February.
Quality Report
Patient Advice and Liaison Services (PALS)
James Paget University Hospital
Lowestoft Road
Gorleston
Gt Yarmouth
NR31 6LA
Forms are available in the following languages; Portuguese, Polish, Lithuanian, Russian and Romanian.
