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Please think 111 first

06 December 2021


Our A&E remains very busy and we’re asking you not to attend unless it is a genuine emergency.

If it is urgent but not an emergency please think 111 first – you can dial 111 from any phone or go online;

The NHS 111 service will be able to direct you to the most appropriate place for medical treatment and, if you need to attend A&E, they are able to allocate timed slots to support social distancing within our emergency department to help us protect the safety of patients and our staff. This may help reduce the time you have to wait.

If is a life-threatening emergency, such as:

  • ​loss of consciousness
  • acute confused state and fits that are not stopping
  • chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped
  • severe allergic reactions
  • severe burns or scalds
  • stroke
  • major trauma such as a road traffic accident
  • suspected sepsis 

Then you should dial 999.

Winter Advice - a graphic with three colour boxes and white text on them. The one at the top is purple and highlights calling 111 for medical advice, the middle one is green and advises going to a pharmacy for minor medical issues, such as coughs, colds and stomach upsets. The bottom one is red and advises you avoid A&E unless it is a genuine emergency.