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Social Media

© TwitterWhat is social media?

Social Media is the term commonly used for websites which allow people to interact with each other in some way, by sharing information, opinions, knowledge and interests. As the name implies, Social Media involves the building of online communities or networks, encouraging participation and engagement.


Our corporate accounts

Our corporate James Paget University Hospitals social media accounts are:


Facebook: James Paget University Hospitals

LinkedIn: James Paget University Hospitals

Instagram: jamespagethospital


Our social media accounts are managed by the Communications team. For questions or comments on our use of social media, please contact Anne-Marie Breach, Communications & Digital Media Officer, at


What do we use social media for?

  • News stories from across the Trust
  • Events and awareness campaign information
  • Real time updates from events
  • Links to general health and wellbeing information
  • Shared topical information from other health care organisations

The information we share through social media will always be:

  • Respectful of others and not of an offensive topical nature
  • Informative and to the best of our knowledge, accurate
  • Relevant to our organisation or other health and social care agencies, voluntary sector organisations and partners.

Please note that we are unable to offer medical advice or confidential information through social media. If you, a friend or family member is feeling unwell, please call either your GP surgery or NHS111 (free from mobile phones and landlines).


Monitoring and availability

Our social media accounts are monitored during office hours and we will endeavour to respond to your questions as soon as possible. Office hours are 9am – 5pm Monday - Friday.

Occasionally we may cover events outside of these hours live on our social media platforms.

If your question is urgent, please contact 01493 452452.

The Trust reserves the right to withdraw comments and posts from other users if they are inappropriate or offensive.


Who we follow

We follow users that are relevant to our organisation; we do not automatically follow users who follow us.

Following other people or organisations does not imply endorsement of any kind on the part of our Trust.


Talking with us online

We welcome feedback and ideas from our followers and will endeavour to reply to as many posts as possible. However, we may not be able to reply individually to all the messages we receive via our social media profiles.

We read all comments to and about us on social media platforms and ensure that any emerging themes or helpful suggestions are passed to relevant people in the organisation.

Other ways of contacting us are detailed in the contact us section of our website. If you would like to make a complaint, please see our complaints section.


Press and Media

Our social media accounts are not intended to be used by the media to contact us. If you are a member of the media, please contact the Communications team on 01493 452269 or email


Members of staff

Employees of the James Paget University Hospitals should refer to the Trust’s Business Use of Social Media Policy before engaging in any social media activity.