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Make, change or cancel your appointment

Outpatient Clinics

When coming for a hospital appointment, we want your visit to go as smoothly as possible, so do remember to:

Leave plenty of time to travel to the hospital and find your clinic. If you are not sure where to go please ask at the reception desk at the main entrance where our staff will be happy to help you.

If you need information, a wheelchair or any other help when you arrive, please ask at the main reception desk.

If you have any questions or are unsure about what to do or what is happening, please ask – our staff are there to help you.

Please tell the clinic receptionist if you have any hearing or sight impairment.

Delays may happen sometimes in our outpatient clinics. For example, when doctors are called away on an emergency, consultations take longer than expected or emergency cases are referred. Please bear with us in these circumstances – we will be working to see you as soon as possible. Clinic staff will keep you informed about what is happening.

You will be seen either by the Consultant or by one of their team. You may also be seen by one of our nurse specialists.

You will be asked about your previous medical history, so it’s a good idea to make short notes on information you think is helpful before you come to clinic including a list of the medication you are currently taking. This includes anything prescribed by your GP, medicines bought over the counter at a pharmacy, herbal and homeopathic remedies. You may also find it useful to make a note of questions you want to ask. 

Bring a pen and paper with you – it may be useful for you to make notes about anything the doctor says in the clinic so you can be clear about what has been discussed later.

It’s YOUR appointment – please use it or let us know if you can’t

Every year at the James Paget hundreds of people fail to keep their appointments. If we have no warning, we can’t give the slot to someone else who really needs it.

This really matters to us. It is costly for the hospital and it wastes staff time and resources. Most of all it impacts on the length of time others have to wait for their appointments.

If you cannot make your appointment, no longer need it or want to rearrange it please let us know. 


Changing your clinic appointment

If you can't come to a clinic (outpatient) appointment please call Switchboard on 01493 452452 or contact the relevant department. Please have your appointment letter or card to hand as you will be asked for your hospital number.

Alternatively, you can change or cancel your appointment through the NHS e-Referral Service.