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Getting to & from hospital


Many patients are able to drive themselves to and from the hospital. You will be advised if this is not the case (i.e. if your treatment leaves you drowsy) and you’ll have time to arrange transport with a carer, friend or relative.

For car parking information, please click here.

By taxi

There are always plenty of taxis to hire to take you from your home or the town centres to hospital. Phones at the hospital have a freephone button to connect you to a taxi company. They will help you to order a taxi when you are ready to leave.

By bus

Several bus routes connect the hospital and town centres. Bus numbers and stand locations can change at short notice. For up to date travel information about getting to hospital by bus please try the following:

Traveline: 0870 6082608


First Bus Routes and Timetables

Border Bus (580 service from Beccles and Bungay to the James Paget)


Non Emergency Patient Transport

This is a service for patients enabling them to get to hospital; to attend hospital appointments, where there is a medical need for patient transport.

This service covers patients who have a physical or mental disability or a genuine reason why they are unable to travel by public transport or private car. Examples are:

  • Patients receiving treatments with severe side effects
  • Patient with severe eyesight problems
  • Patients who are unable to walk more than a few steps.

How do I book?

Telephone the Patient Transport Booking Centre on 0300 999 6666 within two weeks of your appointment. Please give at least 48 hours notice.

Office hours are 8:00 – 17:00. You will be asked a series of questions to see if you are eligible for Non Emergency Patient Transport.

You will need to have the following information ready to give when you telephone:

  • details of your clinic appointment
  • your hospital number
  • your NHS number.

If you qualify, the transport will be booked immediately.


Travelling expenses

If you are receiving Income Support or Family Income Credit you may be able to get help with your travelling expenses to and from the hospital. The Patients Travel Office situated in the main entrance will be able to help you.