All complaints are recorded on a central database. Reports on complaints go to the Trust’s Board of Directors. These reports do not identify patients or complainants. We use the lessons we learn from complaints to improve services for our patients. The Board also uses patient stories to understand how complaints have affected patients personally, and how the Trust has learned lessons and the actions taken to avoid recurrence.
In addition to letting us know how we are doing, you can leave feedback (anonymously if you wish) on the NHS website.
You may also use the Trust’s online comments, suggestions and complaints form. Your contact will initially be dealt with by the Trust’s PALS Team, who will contact you within three working days of your form being submitted.