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Care Quality Commission

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The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

Each NHS trust is required to be registered with the CQC and is legally responsible for making sure it is compliant with the essential standards of Quality and Safety as below:

  • Care and treatment must be appropriate and reflect service users’ needs and preferences
  • Service users must be treated with dignity and respect
  • Care and treatment must only be provided with consent
  • All care and treatment provided must be provided in a safe way
  • Service users must not be subject to abuse and improper treatment
  • Service users’ nutritional and hydration needs must be met
  • All premises and equipment used must be safe, clean, secure and used properly
  • Complaints must be appropriately investigated and appropriate action taken in response
  • Systems and processes must be established to ensure compliance with the fundamental standards
  • Sufficient numbers of suitably qualified, skilled and experienced staff must be deployed
  • Persons employed must be of good character, have the necessary qualifications, skills and experience, and be capable of performing the work for which they are employed (fit and proper persons requirement)
  • Registered persons must be open and transparent with service users about their care and treatment (Duty of Candour).

The James Paget University Hospitals provides services to the whole population of Great Yarmouth and Waveney at the following locations:

James Paget Hospital and *Newberry Clinic.

The service types provided at these locations are:

  • Acute services;
  • Hospice services;
  • Community healthcare services
  • Dental services

The regulated activities, as defined by the Health and Social Care Act 2008 (Regulated Activities) Regulations 2009 schedule 1, carried out by the Trust are as follows:

  • Treatment of disease, disorder or injury;
  • Surgical procedures;
  • Diagnostic and screening procedures;
  • Maternity and midwifery services;
  • Termination of pregnancies; and
  • Family planning services.
  • Assessment or medical treatment for persons detained under the 1983 Act (The Mental Health Act 1983)

The Registration Certificate, Statement of Purpose and Inspection Reports can be found here.

The CQC check how NHS hospitals are meeting the essential standards of quality and safety though a programme of  inspections and will share their findings with the public via their website. Details of the Trust's registration with the CQC, reports and surveys about the organisation and the outcome of the CQC's latest inspection are available via the CQC website.

The CQC use surveys to find out what people think of the NHS healthcare services that they use.

The results help assess NHS performance. They also use them for regulatory activities such as registration, monitoring ongoing compliance and reviews.