Patients & Visitors
Find the information you need to prepare you for your visit.
Why choose the JPUH?
We are a high performing Trust where safe, effective care for our patients is at the heart of everything we do.
We embrace the duty of candour. This means that we are open and honest about the challenges we face and where we could do better, but we also celebrate our successes.
Why we are here: our vision, values and behaviours
Our values are the guiding principles of the organisation and provide a set of beliefs for the way we behave.
Staff are the ambassadors for the Trust and the values should underpin the work that all of us do – whatever our role and whoever we come into contact with.
The behaviours are aligned to the Nursing 6Cs – Care, Compassion, Competence, Communication, Courage and Commitment - so that all staff are clear of the standards that are expected.
Investment in our people and services
We continue to invest in our staff and the services we offer to provide a safer and greater consistency of care.
Major building projects have been completed including the £8m investment in a state of the art Day Case Unit, our new Ambulatory Care Unit and upgrades to our existing operating theatres and our endoscopy decontamination unit.
Work to refurbish our foyer and the A&E department continues so that we can provide modern facilities to our patients and staff.
Our solar farm is helping us deliver significant savings on our electricity costs.
More than 50% of the electrical power requirements for our hospital are now generated by 'green' technologies. We purchase goods, services and food from local sources where we can. And we are looking to recycle more than we do already. You can read more about this on our Environment and Sustainabilty page here and in our latest annual report.
Don’t just take our word for it……
When patients receive care or treatment as an inpatient, in our Accident and Emergency (A&E) department or using Maternity services, they are given the opportunity to state whether or not they would recommend the department to friends or family if they needed similar care or treatment.
We continue to be ranked in the top 50% trusts in England and in addition are well placed above the ‘average’ response rate for England.
NHS Electronic Referral Service
The national Electronic Referral Service (also known as e-Referral Service or e-RS) gives patients a choice of place, date and time for their first outpatient appointment in a hospital or clinic.
Patients can choose their hospital or clinic and then book an appointment to see a specialist. The appointments can be booked with the help of a member of the practice team at the GP surgery, at home by telephone or over the internet at a time that is more convenient.
To view services available at the James Paget University Hospital and for more information about the e-Referral Service please visit the NHS website.
Your right to choose
If you choose to come to this hospital and use our services but are not satisfied for any reason, we want to deal with any issues you have through our Patient Advice and Liaison Service (PALS) team.
You can request to be transferred to another service and your information will be transferred with you. If there is a very good reason why this cannot be done this would be fully explained to you.
If you feel you would like a second or further opinion on your health condition from a different healthcare professional, please do not hesitate to ask. This may involve speaking to a healthcare professional in hospital or your GP.
There is some treatment available through the NHS that is not automatically available for all patients. This might be funding for a specific kind of drug or for cosmetic surgery.
If a patient feels they have a need for a certain kind of treatment that is not “routinely funded” through the NHS they will need to talk to their doctor or another clinician about this. If you would like further information on this and the treatments, please click here.