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Visiting hours

One of the blue sign boards, with white text, directing visitors to the wards and clinics at our hospital

Visiting to our hospital is currently subject to restrictions due to the Coronavirus/ COVID-19 pandemic.

Our A&E department remains open for patients requiring urgent care, but please remember that people should not visit the hospital if they have the symptoms of COVID-19, which includes a high temperature and/or a new continuous cough.

Information about the current visiting arrangements at the James Paget University Hospital are available here.

Please note, you will need to wear a surgical mask (not a face covering) when attending the hospital; if you don’t have a surgical mask, one will be provided for you as you enter the building.

James Paget Director of Nursing Paul Morris said; “Protecting our patients - some of whom are extremely vulnerable – is always our top priority and we must do all we can to minimise the spread of the virus.

“We will keep visiting arrangements under regular review, and we appreciate the patience and support of our community. Please continue to help us and each other by following national social distancing, face covering and hand washing guidelines, as these measures really do make a difference.”

While the visiting restrictions have been introduced, all hospital services are continuing to operate.

Other initiatives, including video calls and our Letters to Loved Ones service, remain in place. To find out more please visit


Gifts such as flowers and balloons are attractive but can prevent staff maintaining a clean and safe environment.  We would be grateful if gifts of this nature are not bought to the ward.

Please ask your relatives/carers not to visit if they have a bug or infection, such as sickness, diarrhoea, colds or flu. Help us protect you and your fellow patients. For more information on Infection Control please click here.

Protected meal times

Protected mealtimes are specific times in the day when all non-urgent activities stop, so that patients may eat their meals without interruption or distraction.

During these times, visiting is restricted to visitors and carers who are actively assisting patients with their meals.

Protected mealtimes are:

Breakfast 7:30 – 8:30

Lunch 11:50 – 14:00

Supper 17:00 – 18:30


Family carers flexible visiting times

If you look after a vulnerable person and would like to continue to do so while they are in hospital, we are happy for you to visit them more flexibly in response to their individual needs.

A vulnerable person may be a child or they may be older, they may have a physical difficulty or mental health issue, they may have a learning disability or be affected by dementia.

Contact a member of staff to discuss what visiting times you think would work best for you.

Family Carer Lead - 01493 453028 /  07880 429372.

Family Carer Lead for the Louise Hamilton Centre - 01493 453100

Dementia Liaison Nurse - 01493 453731

Learning Disability Lead - 01493 453732

Palliative Care Team - 01493 452804