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Visiting hours

Visiting hours

NB 01 Sign

From Tuesday 24 March 2020 we have put in place a restriction on visiting, due to the Coronavirus/ COVID-19 outbreak.

Following the government announcement on stricter measures to tackle the spread of COVID-19, no visitors will be allowed into the hospital to see patients, unless there are exceptional circumstances agreed with the ward manager in advance.

· All routine face-to-face outpatient appointments and elective procedures will be postponed. Patients will be informed about further arrangements but should not come to the hospital unless specifically asked to do so.

· Urgent appointments and emergency surgery will continue as normal.

· Our A&E department remains open for patients requiring urgent care. But please remember that people should not visit the hospital if they have the symptoms of COVID-19, which includes a high temperature and/or a new continuous cough.

In special circumstances it might be possible to visit but this must be arranged in advance with the Ward Manager or Matron.


Gifts such as flowers and balloons are attractive but can prevent staff maintaining a clean and safe environment.  We would be grateful if gifts of this nature are not bought to the ward.

Please ask your relatives/carers not to visit if they have a bug or infection, such as sickness, diarrhoea, colds or flu. Help us protect you and your fellow patients. For more information on Infection Control please click here.


Protected meal times

Protected mealtimes are specific times in the day when all non-urgent activities stop, so that patients may eat their meals without interruption or distraction.

During these times, visiting is restricted to visitors and carers who are actively assisting patients with their meals.

Protected mealtimes are:

Breakfast 7:30 – 8:30

Lunch 11:50 – 14:00

Supper 17:00 – 18:30


Family carers flexible visiting times

If you look after a vulnerable person and would like to continue to do so while they are in hospital, we are happy for you to visit them more flexibly in response to their individual needs.

A vulnerable person may be a child or they may be older, they may have a physical difficulty or mental health issue, they may have a learning disability or be affected by dementia.

Contact a member of staff to discuss what visiting times you think would work best for you.

Family Carer Lead - 01493 453028 /  07880 429372.

Family Carer Lead for the Louise Hamilton Centre - 01493 453100

Dementia Liaison Nurse - 01493 453731

Learning Disability Lead - 01493 453732

Palliative Care Team - 01493 452804