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Accessibility - providing an inclusive and equal service

Accessible Information Standard - Please let our staff know if you have hearing, speech, eyesight or understanding difficulties and need assistance

The James Paget University Hospital NHS Foundation Trust is committed to providing an inclusive and equal service that gives every patient an opportunity to receive the healthcare they deserve in the best environment for their needs.

Information that is Accessible to You
Please let us know if you need information, such as letters or leaflets in a different format i.e. easy read, braille or a larger font size, by letting the relevant department/ward staff know in advance and when you arrive for your appointment.
You can also contact the Patient Advice and Liaison Services (PALS) team for assistance in the following ways-
Telephone: Great Yarmouth 453240

Do you need an interpreter? If you require further support at your appointment please let PALS know via the telephone number or email address above.

Some examples of the services provided are:
• British Sign Language (BSL)
• Lip-speaking
• Telephone interpreting
• Face to face interpreting
• Written translations i.e. Braille

We use INTRAN to access quality interpreting and translation services, and you can find out more about the services offered by clicking on the logo below. 

INTRAN Logo With Reg Mark

Disabled Access
If you require assistance during your visit, on arrival approach the front desk where our volunteers and porters can be made available to take you to your appointment venue.

Hospital Passport
A hospital passport is available for anyone who requires additional support. Passports are available by clicking here or by requesting one from a member of staff.
The passport is important as it tells all staff what a patients needs are, including how they like to communicate, their likes and dislikes, what medication they take and other important things about their health.


Click on this image to see a larger version of a Healthwatch poster explaining your rights to accessible information