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Carers information


Do you assist or care for a friend, neighbour or relative who could not manage without your help?

For example, do you help with their daily living needs such as providing personal care, giving medication, preparing meals, shopping, accessing social contact and providing emotional support?

We value the information and expertise that you can share with hospital staff.

We aim to support you while the person you care for is in hospital, to enable you to access practical advice, support and services.

Family Carer packs are available. If your ward, or the clinic that you visit, does not have one please contact the Suffolk Family Carer Support and Information Worker based here at James Paget University Hospital who can support you in your caring role and signpost you to other agencies that can help. They can be contacted on 01493 453831 or please email

A photograph of Emma Jones, the Suffolk Family Carer Support and Information Worker based at our hospital.  Emma wears a pink hooded top with Suffolk Family Carers written on it.

Emma Jones

 Family Carer Support Poster 2020Family Carer Badge

The Trust are planning to introduce Family Carers badges to help make family carers easily identifiable to staff, so that our staff know you are the right person to talk to about the patient’s care and treatment.

Carers Flexible Visiting Times Poster, which says if you look after a vulnerable person we are happy for you to visit them more flexibly in response to their needs. Please speak with a member of staff to discuss what would work best for you and the person you care for.

Carers Matter Norfolk

Are you looking after a friend or family member, who due to illness, disability, mental ill health or an addiction cannot manage without your support? If so, you are one of 100,000 unpaid carers in Norfolk and Carers Matter Norfolk is here to support you.

You might also be caring at a distance, but still looking after someone who lives in Norfolk. Carers Matter Norfolk offers free and flexible support that is personalised to meet what matters to you. This could be helping you to navigate and understand local services, benefits, housing and adaptations or providing emotional support, befriending and supporting you to attend local activities.

Carers Matter Norfolk provide support through:

  • 7 days a week Freephone Advice Line
  • Face to face time with a Carer Connector
  • Mental and Emotional Wellbeing support in your caring role
  • Education and Training through events or our online e-learning portal
  • Online information and support via The Pod, where you can engage in peer support and speak to other Carers

Whatever your question or need of support, Carers Matter Norfolk is here for you.  The Advice Line Team are available: 8am – 8pm Monday to Friday, 4pm – 8pm Saturday and 8am – 12noon Sunday. 

Just call 0800 083 1148 or visit the website


Information leaflets for carers