Accessibility - Providing an inclusive and equal service

The James Paget University Hospital NHS Foundation Trust is committed to providing an inclusive and equal service that gives every patient an opportunity to receive the healthcare they deserve in the best environment for their needs.

Information that is Accessible to You

Please let us know if you need information, such as letters or leaflets, in a different format, i.e. easy read, braille or a larger font size, or a different language, by letting the relevant department/ ward staff know in advance and when you arrive for your appointment.

If you have problems with your eyesight, hearing, speech or understanding what is said to you while you are at the hospital our team is here to help - please talk to them or make them aware.

You can also contact the Patient Advice and Liaison Services (PALS) team for assistance by calling Great Yarmouth 453240 or emailing PALS@jpaget.nhs.uk

If you need help with communication our team must meet your needs.

If this is not the case please contact our Patient Advice and Liaison Service on Great Yarmouth 453240 or email PALS@jpaget.nhs.uk

Disabled access

If you require assistance during your visit, please approach the front desk on arrival at our hospital where our volunteers and porters can be made available to take you to your appointment.

Please see below for further information.

Do you need an interpreter?

Information for those with disabilities

Help for people with a learning disability

Help for people with a physical disability

Website accessibility statement

This accessibility statement applies to the James Paget University Hospitals NHS Foundation Trust website.

James Paget University Hospitals NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

We want as many people as possible to be able to use this website. This means you should be able to:

· - change colours, contrast levels and fonts using browser functionality

· - zoom in up to 400 per cent without the text spilling off the screen

· - navigate most of the website using just a keyboard

· - navigate most of the website using speech recognition software

· - interact with most of the website using a screen reader (including recent versions of JAWS, NVDA and VoiceOver).

We also try to make the website text as simple as possible to understand.

If you have a disability, search AbilityNet for "how to" guides to make your device easier to use.

How accessible this website is

We know that parts of this website are not fully accessible.

PDFs

Many of our PDFs may not be fully accessible to screen reader software. Some of these PDFs provide information about a service, and this information is also contained on the main website as required.

If you're having problems accessing information only available in PDF format, contact the Hospital’s Patient Advice and Liaison Service (PALS).

Other parts of the website that are not fully accessible

These include:

· - some online forms that are not easy for screen readers to navigate

· - some links and images that are not self-explanatory to screen reader users

· - links to online surveys, where some screen readers may not announce content correctly and some speech recognition software may not be able to select form fields easily by giving standard verbal commands

· - links to websites or software that we do not own or manage and so cannot guarantee their accessibility.

We are actively working to address issues as part of an ongoing programme to improve the accessibility of this website.

Feedback and contact information

If you have feedback on the accessibility of the website, please contact the Hospital’s Communications Team.

If you have a query about the accessibility of information on the website, please contact the Hospital’s Patient Advice and Liaison Service (PALS).

Alternative formats

We've designed our content to be as accessible as possible.

If you need information on this website in a different format, like accessible PDF, large print, easy read, audio recording or Braille, please contact the hospital’s PALS team.

Enforcement procedure

If you contact us with a complaint and you are not happy with our response, contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 on legislation.gov.uk (the "accessibility regulations").

Technical information about this website's accessibility

We're committed to making this website accessible, in accordance with the accessibility regulations.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content that is not accessible is listed below together with an explanation and reference to the relevant WCAG section.

Non-compliance with the accessibility regulations

PDFs

The structure of the content is not always available to assistive technology, which makes the content difficult to understand and navigate for users of screen readers (Info and relationships 1.3.1)

The reading order of the content is not always logical, which means some content does not make sense when read out by text-to-speech software (Meaningful sequence 1.3.2)

Images do not always have text alternatives, which means some content is not available when using text-to-speech software (Text alternatives 1.1.1)

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs do not meet accessibility standards. We do supplement some of the PDFs with more accessible content alternatives.

Videos

All videos includes captions, transcripts, and audio descriptions. As part of our ongoing transformation work, we are continuously improving older videos to meet the same standard.

Preparation of this accessibility statement

This statement was prepared on 19^th May 2025.

The James Paget’s website and this Accessibility Statement were reviewed when the website was refreshed and relaunched on 25^th February 2025.

This Accessibility Statement will be reviewed annually, and will be reviewed again by 25^th February 2026.

Making health information accessible - Easy read

Making Health And Social Care Information Accessible

Making information accessible - signed video

Signed video from NHS England