Preparing for your inpatient visit | James Paget University Hospitals NHS Foundation Trust

Preparing for your inpatient visit

If you're coming into our hospital as a patient you may find the information below helpful.

What to consider bringing with you into hospital

Medicines - Please bring these with you

Personal belongings and valuables

Mobile phones and other electronic devices

During your visit - Your rights and responsibilities

We believe you have the right to expect the following from us:

Confidentiality about your personal and medical details

Receive safe and effective care and treatment

Be treated with respect and dignity regardless of your age, gender, race or faith

Receive full explanations regarding any treatments you may be offered, including any risks involved and any possible alternatives, before you decide to give consent. You should also receive full information on all aspects of your condition/treatment and the possible outcomes. There are leaflets available explaining more fully about consent. Please ask if you would like to read them.

Privacy for examinations and consultations

The presence of a chaperone during examinations if you request this

Involvement in the planning of your discharge from hospital

Make your own decision as to whether you would like to consent to students being involved in your care

Opt out of anonymised national and local surveys and data collection if you wish

Feedback your views on the care that you receive

It is important for the NHS to make sure that it is only funding treatments and drugs where there is strong evidence of real clinical benefits to patients. Resources are limited, and they have to be managed to get the best health results for as many people as possible in the Great Yarmouth and Waveney area.

So the NHS Norfolk and Waveney Integrated Care System (ICS) has a system in place to decide which treatments will be funded locally and which will not. You can find out more about these clinical policies via the ICS website -

https://improvinglivesnw.org.uk/about-us/our-nhs-integrated-care-board-icb/icb-publications/policies/

We recognise that you have rights as a patient. We feel that you, as a patient, also have responsibilities to the Trust.

To treat staff and your fellow patients with respect and consideration at all times

To keep the team caring for you informed if you have any special needs so that they can ensure that appropriate arrangements can be made for you

To inform your doctor or a member of your nursing team if there is any change in your condition or if problems arise during your treatment

To provide our staff with all relevant information regarding past illnesses, medication or any other treatments you are undertaking

To observe hospital policies – for example respecting that our site is smoke-free, and our following our policy on mobile phones that can be seen on our Patients and Visitors page.

To inform a member of nursing staff if you have any legal arrangements in place that might affect your care, such as Advanced Decisions.

Identifying hospital staff

Our staff wear a variety of different colour uniforms depending on their role in the hospital.

Please click on the button below for a photo that may help you identify some of the different team members.

Identifying Hospital Staff Uniforms

Same sex accommodation

Declaration of Compliance

What does this mean for patients?

Discharge from hospital

The ward staff aim to ensure that your discharge either to your own home, or to a new home, has been planned safely and with your involvement.

Discharge lounge

The discharge lounge is a comfortable, staffed area where patients can wait for transport home once they no longer require the level of nursing care offered on an in-patient ward.

Beds can be provided for patients to wait, but in the majority of cases only chairs are provided.

Patients can be collected from these areas by family members or transport services to take them home.

The discharge lounge is located on Ward 18 on the ground floor of the James Paget University Hospital.

Contact telephone number: 01493 452445