Audiology

Audiology services at the James Paget University Hospital have temporarily changed. This is necessary to protect both our patients and colleagues as much as possible.

During this time you may be offered a video call or phone consultation instead of a face to face appointment.

If you have a face to face appointment with the Audiology department please attend as usual following the advice below; 

• Do not attend the hospital without an appointment
• Do not attend the hospital if you feel unwell or if anyone in your household/bubble has had COVID-19 symptoms in the past 14 days
• Attend your appointment alone where possible
• Enter the hospital via the main entrance and wash your hands at the hand washing station
• Wear a surgical mask, these are available at main reception
• Do not enter the hospital until a few minutes before your appointment

We are able to deal with queries via phone, text or email. Please contact the department using any of the following;

Phone: 01493 452354

Text: 07920 246656

Typetalk: 1800101493452354

Email: audiology@jpaget.nhs.uk

Newborn Hearing Screening Programme & Paediatric Audiology office: 01493 452353

Hearing aid repairs

If you have a hearing aid which needs to be repaired during this time please follow the advice below.

1. Follow the trouble shooting advice available on the Hearing Aid Repairs & Maintenance tab.

There are also some useful videos on the C2Hear website which may be able to help you https://c2hearonline.com/patient1.html 

2. Post the hearing aid to us to be repaired

You can post your hearing aid to us, we will repair it for you and post it back. 

To help us repair your hearing aid as quickly as possible please send:

• The complete hearing aid, well packaged, preferably in its box,
• Your brown hearing aid record book
• A self-addressed stamped return envelope (including large letter stamp).
• You will also need to include this form (also available below - please print and complete this and include it when sending your hearing aid to us.) If you do not have access to a printer please send a note explaining the reason for sending the hearing aid to us, your name, address and hospital number. 

Please address postal repairs to:
Audiology Department
James Paget University Hospital
Lowestoft Road
Gorleston
Great Yarmouth
NR31 6LA

3. Drop the hearing aid off to be repaired

You can drop off your hearing aid to us, via our front desk in the main hospital reception and we will repair it for you and post it back. 

To help us repair your hearing aid as quickly as possible please send:

• The complete hearing aid, well packaged, preferably in its box,
• Your brown hearing aid record book
• You will also need to include this form (also available below - please print and complete this and include it when sending your hearing aid to us.) If you do not have access to a printer please send a note explaining the reason for sending the hearing aid to us, your name, address and hospital number
• A note letting us know how you would like your hearing aid returned to you. We can do this either by post or collection from the main reception desk. Please include your phone number so we can contact you if you would like to collect your hearing aid. 

4. Speak to an Audiologist

If you would like to speak to an Audiologist regarding a problem with your hearing aid please contact us. Video and phone repair triage consultations are available daily. 

Phone: 01493 452354

Text: 07920 246656

Typetalk: 1800101493452354

Email: audiology@jpaget.nhs.uk

Newborn Hearing Screening Programme & Paediatric Audiology office: 01493 452353

We look forward to resuming our full service as soon as possible.
In the meantime if you have any queries or concerns please contact the department on 01493 452354 for advice.

Kind Regards
The Audiology Team
James Paget University Hospital