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Opening Times: The department offers booked appointments only. Please see information below.
Telephone: Hearing aid repair (01493 452354), Audiology department (01493 452354), Paediatric Audiology (01493 452353)
Location: Ground floor, between Pharmacy and the Department of Medicine.

We offer a comprehensive range of diagnostic and rehabilitative services to people requiring help with their hearing and/or balance.

Our services include:

  • Direct referral hearing aid clinics
  • Hearing aid fitting clinics
  • Hearing aid reassessment clinics
  • Hearing aid repair clinics
  • Vestibular (balance) testing
  • Advanced audiological testing
  • Paediatric hearing assessment clinics
  • Paediatric hearing aid review clinics.
  • Audiological support for the Ear Nose & Throat department

Hearing Therapy is also under the umbrella of the Audiology department. This service provides tinnitus and hearing aid counselling, hearing aid rehabilitation, vestibular rehabilitation, lip-reading and advice on environmental aids.

Our department offers a full service for those who require a hearing aid, from the initial assessment of a person’s hearing through to the fitting and then onto the follow-up and ongoing maintenance of the hearing aid.

We offer digital behind the ear (BTE) hearing aids. In the ear (ITE) hearing aids are not offered by this hospital.


What services are provided?

  • Assessment for provision and maintenance of hearing aids including rehabilitation
  • Self referrals for reassessment for existing hearing aids users
  • Children’s Hearing Services (Paediatric Audiology)
  • Hearing Therapy
  • Vestibular (balance) testing
  • Audiological support for the ENT department


How can I get a referral?

New referrals for hearing assessment should bemade via your GP.

Existing hearing aid users should contact the department in the first instance (see below).


What are the opening times?

We offer a booked appointment service for the maintenance of NHS hearing aids supplied by the James Paget University Hospital.

Appointments are available:

Monday: Morning and Afternoon

Tuesday: Afternoon

Wednesday: Morning

Thursday: Afternoon

Friday: Afternoon

Please do not arrive without having previously booked an appointment.

All other appointments are available Monday to Thursday 08:30 – 18:00 and Friday 08:30 – 17:30.


How can I contact the department?

For hearing aid repair appointments:

Telephone 01493 452354

Fax 01493 453432

Typetalk 1800101493452354

Text 07920 246656


  • The line is open Monday to Friday 9:00 – 16:00.
  • Occasionally, due to the volume of calls, you may find that you are connected directly to the answer phone. If this is not suitable then please try again later
  • Please note the department is closed on Saturdays, Sundays and Bank Holidays

To book, change or cancel an appointment or for general enquiries please phone:

Audiology department office 01493 452354

NHSP/Paediatric Audiology office 01493 452353



Hearing Aid Fitting pdf Download
How To Use Your Hearing Aid pdf Download
Mould Cleaning pdf Download
Reassessment Appointment pdf Download
Retubing pdf Download
Direct Referral Appointment pdf Download