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Audiology

Opening Times: Please see the information below.
Telephone: Adult Audiology enquires & appointments - 01493 452354, Paediatric Audiology enquiries & appointments - 01493 452353
Location: Ground floor, between Pharmacy and the Department of Medicine.

The department, based at the James Paget University Hospital, provides a full service for people of all ages who have hearing difficulties, from initial hearing assessment to provision of hearing aid(s) and their ongoing maintenance and repair. Specialist vestibular (balance) and Hearing Therapy services including tinnitus management are also provided.

COVID – 19 Audiology Services

Audiology services at the James Paget University Hospital have temporarily changed. This is necessary to protect both our patients and colleagues as much as possible.

During this time you may be offered a video call or phone consultation instead of a face to face appointment.

If you have a face to face appointment with the Audiology department please attend as usual following the advice below; 

  • Do not attend the hospital without an appointment
  • Do not attend the hospital if you feel unwell or if anyone in your household/bubble has had COVID-19 symptoms in the past 14 days
  • Attend your appointment alone where possible
  • Enter the hospital via the main entrance and wash your hands at the hand washing station
  • Wear a surgical mask, these are available at main reception
  • Do not enter the hospital until a few minutes before your appointment

We are able to deal with queries via phone, text or email. Please contact the department using any of the following;

Phone: 01493 452354

Text: 07920 246656

Typetalk: 1800101493452354

Email: audiology@jpaget.nhs.uk

Newborn Hearing Screening Programme & Paediatric Audiology office: 01493 452353

 

Hearing aid repairs

If you have a hearing aid which needs to be repaired during this time please follow the advice below.

1. Follow the trouble shooting advice available on the Hearing Aid Repairs & Maintenance tab.

There are also some useful videos on the C2Hear website which may be able to help you https://c2hearonline.com/patient1.html 

2. Post the hearing aid to us to be repaired

You can post your hearing aid to us, we will repair it for you and post it back. 

To help us repair your hearing aid as quickly as possible please send:

  • The complete hearing aid, well packaged, preferably in its box,
  • Your brown hearing aid record book
  • A self-addressed stamped return envelope (including large letter stamp).
  • You will also need to include this form (also available below - please print and complete this and include it when sending your hearing aid to us.) If you do not have access to a printer please send a note explaining the reason for sending the hearing aid to us, your name, address and hospital number. 

Please address postal repairs to:
Audiology Department
James Paget University Hospital
Lowestoft Road
Gorleston
Great Yarmouth
NR31 6LA

 

3. Drop the hearing aid off to be repaired

You can drop off your hearing aid to us, via our front desk in the main hospital reception and we will repair it for you and post it back. 

To help us repair your hearing aid as quickly as possible please send:

  • The complete hearing aid, well packaged, preferably in its box,
  • Your brown hearing aid record book
  • You will also need to include this form (also available below - please print and complete this and include it when sending your hearing aid to us.) If you do not have access to a printer please send a note explaining the reason for sending the hearing aid to us, your name, address and hospital number
  • A note letting us know how you would like your hearing aid returned to you. We can do this either by post or collection from the main reception desk. Please include your phone number so we can contact you if you would like to collect your hearing aid. 

4. Speak to an Audiologist

If you would like to speak to an Audiologist regarding a problem with your hearing aid please contact us. Video and phone repair triage consultations are available daily. 

Phone: 01493 452354

Text: 07920 246656

Typetalk: 1800101493452354

Email: audiology@jpaget.nhs.uk

Newborn Hearing Screening Programme & Paediatric Audiology office: 01493 452353

 

We look forward to resuming our full service as soon as possible.
In the meantime if you have any queries or concerns please contact the department on 01493 452354 for advice.


Kind Regards
The Audiology Team
James Paget University Hospital 

 

 

Wearing a mask while wearing a hearing aid

You may find this information useful if you wear a hearing aid. Please click on the image for an enlarged version.

Wearing Mask With Hearing Aid

What services are provided?

• Initial hearing assessment (Direct Referral)
• Hearing aid fittings including rehabilitation
• Hearing aid reviews
• Reassessment clinics (for existing hearing aid users)
•  Hearing aid repair clinics
• Audiological support for the Ear Nose & Throat department
• Advanced audiological testing
• Newborn Hearing Screening
• Paediatric Hearing services
• Vestibular (Balance) assessments
•  Hearing Therapy 
• Tinnitus management & counselling

 

How can I get a referral?
If you have never had a hearing aid issued by the James Paget University Hospital you will need a referral from your GP.
Patients who have had a hearing aid issued by this department and are experiencing further difficulties should contact us directly.


What are the opening times?
Phone lines are open 09:00 – 16:00 Monday to Friday
Appointments are available Monday to Thursday 08:30 – 18:00 and Friday 08:30 – 17:30.
We offer a booked appointment system only for all types of appointment.
Please do not attend the department without booking an appointment.

 

How can I contact the department?
For general enquires and appointment bookings please phone the Audiology department: 01493 452354
Phone lines are open 09:00 - 13:00 & 13:30 - 16:00 Monday to Friday. 

Please note the department is closed on bank holidays.  Occasionally, due to the volume of calls, you may find that you are connected to the answer phone. All messages will receive a call back. 

Other ways to contact the department are listed below
Typetalk: 1800101493452354
Text: 07920 246656
Email: audiology@jpaget.nhs.uk
Newborn Hearing Screening Programme & Paediatric Audiology office: 01493 452353

Name

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