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Louise Hamilton Centre

Louise Hamilton Centre
Opening Times: Monday to Friday 9.30 - 19.30. Weekends 11.30 - 16.30. Closed on Bank Holidays.
Telephone: 01493 453100
Location: Yellow building, adjacent to the JPUH on the hospital grounds.

The Louise Hamilton Centre was built to provide a Supportive and Palliative Care resource centre providing services for people with cancer and other life limiting and progressive illness, and their family carers.

‘Palliative Care East’ appeal charity was launched in 2006 at the James Paget University Hospitals (JPUH). The centre was officially opened in April 2013. At the time of the launch it was proposed that the provision of an Information and Supportive Care Centre would enable a range of supportive and palliative care services to be delivered in a suitable environment, where not only the physical needs of the patient could be assessed and treated, but also the psychological, social and spiritual needs of patients and their families could be explored and supported.


What services are provided?

Please visit the sub-pages listed to your left to find out about our range of services.


How can I get a referral?

Patients can be referred by their local GP, Clinical Nurse Specialist, Cancer Community Matron, Generalist Matron in a hospital or community, or other social care and healthcare professionals.

Patients may also self-refer face-to-face by dropping in to the centre as a visitor, or by telephone.


Where is the department located?

The Louise Hamilton Centre is a distinct separate yellow building located on the James Paget University Hospital grounds.  When facing the front of the hospital main entrance it is to the right of the main building. 


What are the opening times?

Monday to Friday 09.30 - 19.30

Weekends 11.30 - 16.30 

We are closed on Bank Holidays.


Key staff

There is always a senior professional on duty, as one of the lead roles within the centre at all times. Trained volunteers have important roles in supporting the partner organisations in the delivery of services in the centre.

    • Supportive Care Lead – This role takes the lead on the Governance of the centre ensuring where possible a safe and welcoming place for people to visit and work, as well as offering additional help and advice on all aspects of supportive care for people with cancer and life progressive, life limiting illness including stroke and neurological conditions. .
    • Psychological Support Lead – This role provides an assessment service and Level 3 counselling by a trained Counsellor. A service for adults who have a diagnosis of cancer or any other life progressive, life limiting condition and  their family carers. Referrals can be arranged over the phone or from other professionals, or self-referrals can be made at any stage of illness, at diagnosis, during or after treatment has ended and at transition at end of life and  also support for families in bereavement. The Psychological support service at LHC does not offer counselling for individuals with diagnosable mental health conditions or their families, but will sign post you to other professional agencies..
    • Carer Lead role - ensures services are meeting the needs of carers and providing the expert experience to the overall service of the centre and those working within it.
    • Palliative care team and Bereavement Services - The Louise Hamilton Centre provides a working base for specialist nurses which includes the provision of palliative care advice and support 9am to 5pm. The Bereavement Service  specialises in helping those with unresolved and complicated grief.
    • Fundraising Team - Maxine Taylor is the Appeal Co-ordinator and is responsible for raising £130,000 per year to meet the running costs of the Centre to allow all the services and facilities to be available for free for the people of Great Yarmouth and Waveney.
    • Big C Services (partnership working) - Big C provides psychological and social support and information within the Louise Hamilton Centre for those in Norfolk and Waveney affected by cancer. An information and support service drop-in service is provided daily (Monday – Friday) with Information officers available to provide a listening ear, information and to signpost patients and their loved ones to appropriate services that may be of benefit.



Louise Hamilton Llt 2016

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Louise Hamilton Centre Front 2

Louise Hamilton Centre Ladies Talking

Louise Hamilton Centre Main Room

Princess Anne opens the Louise Hamilton Centre